Blog Archives

Defining Success in the World of Social Enterprise

August 1, 2011
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If you look at the broader reach of social entrepreneurs, you’ll see how they aim to address the basic building blocks of life that are absent at the bottom of the pyramid. Providing access to clean water, food, power, education, and healthcare are the essentials that many of us in the developed world take for granted.

Social enterprises buck a trend of traditional for-profits by placing their social causes above profit-seeking motives. They have the wild idea that a sustainable, growable combination of the two is possible. Yet, as we’ve discussed in the past, social enterprises cannot rely solely on the metrics developed and utilized by for-profits to define success. We have also written about the need to determine new metrics that are inclusive of the social impact that each dollar, product, and company provides.

But it’s so much bigger than that.

If social entrepreneurs are to be a success, they will have effectively removed the basic barriers to life for those at the bottom of the pyramid. Once the BoP no longer needs to spend their time working to find clean water or fighting basic diseases that are easily preventable, they can then spend their time on the next step of progress. This next step is growing the economy, partaking in politics, and taking an active role in the future of their country.

This is not to say that a social entrepreneur’s job is a success when he or she is no longer needed. Social missions will always exist and need trailblazers to lead the charge, yet rather than tie themselves down to revenue and profit metrics, social entrepreneurs need to view their work as a success when they are able to teach others to fish.

Involving locals in your organization, employing them in roles other than entry level positions, and actively engaging them to partake in the direction of your organization will fertilize the seeds that you’ve already planted.

- Chris

The Softer Side of Innovation

July 25, 2011
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Much has been written about innovation in today’s ever evolving market. Apple’s newest groundbreaking product; Chevy and Nissan’s foray into (semi-) electric cars; medical advancements designed to reduce healing time; d.Light’s newest lantern that is more efficient and cheaper – notice a trend?

The types of innovation that are the ‘sexiest’ are the tangible and technical advancements that we can see in our latest products. There’s no doubt that these are also used as marketing hooks to attract and appease consumers and investors. Read more »

The Window or the Mirror: Where do you look?

July 18, 2011
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In Good to Great by Jim Collins, the pattern of “the window and the mirror” is introduced when talking about the leaders of companies that made the leap from “Good” to “Great”. According to the book,

Level 5 leaders look out the window to apportion credit to factors outside themselves when things go well (and if they cannot find a specific person or event to give credit to, they credit good luck). At the same time, they look in the mirror to apportion responsibility, never blaming bad luck when things go poorly.

While the context of Collins’ pertains to individual leadership qualities, when reading this, I immediately began thinking of social enterprises operating at the BoP. Companies like d.Light Design and Aravind Eye Care who knowingly jump into an industry where others have shown little improvement over the status quo, and seek to drive change, highlight the effect of looking in the mirror rather than the window.

There’s something to be said about focusing on your own organization rather than what the rest of the industry does. If you’re confident in your belief and your strategy, then let the market do its own thing. There is always room for internal improvement, and great companies start from their dedication and determination within.

It would be just as easy for Aravind, who performs low cost eye surgery in India, to cite the the tough market conditions of rising health care costs and helplessly jack up the price to their customer. Yet they have found a way to buck this trend and look at themselves for methods of improvement.

d.Light, with all of the many hurdles they have to cross in order to develop, produce, and distribute their products, is going against the grain of accepting industry constraints. They refuse to accept that due to the lack of technology, market strength, scale, and supply chain routes, they cannot compete. It is their desire to find a way where others have not that allows them to continue to grow.

Though these are only two small examples of social enterprises looking in the mirror, I see this as being a key concept that many social enterprises will need to face and overcome in their journeys. Do not accept pre-existing industry conditions as unchangeable; do not forget to look at yourselves for ways to improve; do not pass the buck – there is always a way.

- Chris

Don’t Just ‘Follow’; Become Inspired to Act

July 11, 2011
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Who do you follow on Twitter? What do you ‘like’ on Facebook? What have you ‘plus one’d’ on Google+? RSS, DM, RT, Mention, Tag – Nowadays there are so many ways to share content on the web through social media that it might seem overwhelming.

With all of this personalization and customization, you, as a web user, have a lot more control over what content is shared with you. Pre-facebook and RSS feeds, you had to go out of your way to search for articles, and the online reputations of many sources had not yet been established. By controlling what content comes your way and what links you click on and read, you are skillfully navigating the ever-expanding internet to view and read what you are passionate about.

I, personally, tend to get paralyzed at times with the constant flow of articles that I never have the time to read. I have to further prioritize my already-prioritized list of articles/links to explore. Many people think the same, and only a subset of the overall information is consumed.

The issue begins here. Read more »

Interview with Ted London (Part 2 of 2)

July 5, 2011
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A few weeks ago, I had the pleasure of interviewing Ted London, a Senior Research Fellow at the William Davidson Institute and faculty member at the Ross School of Business at the University of Michigan. He recently co-authored the book Next Generation Business Strategies for Businesses for the Bottom of the Pyramid which collaborates with a handful of major players in the social enterprise industry to move the discussion forward from simply finding a fortune at the Bottom of the Pyramid (BoP) to creating a fortune with the BoP. This is part two of a two part interview

RP: You speak of risk: the risk that you bear, but also the risk that you share with others, whether it’s your consumer or your partner. On the flip side there’s also the risk to the investors as well. We have seen and learned from Acumen this concept of ‘patient capital’. What are your thoughts on mixing investors with different success metrics? If your goal is to prove that there is a market based solution, the profit may come in different shapes and forms as compared to your traditional multinational for-profit organizations. When you’re starting up, should you focus purely on patient capital vs. traditional investors or mixing the two?

TL: The simple answer is ‘it depends’, but I think there are two big aspects to this issue. One is the need for better transparency across different sectors. In some sense we’re using a venture capital model or applying the power of markets and free enterprise in the patient capital world often without the explicit recognition that this is subsidized capital. We’re providing subsidized capital to help catalyze these enterprises which I think is a fantastic idea that makes a lot of sense.
Read more »

Interview with Ted London (Part 1 of 2)

June 27, 2011
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A few weeks ago, I had the pleasure of interviewing Ted London, a Senior Research Fellow at the William Davidson Institute and faculty member at the Ross School of Business at the University of Michigan. He recently co-authored the book Next Generation Business Strategies for Businesses for the Bottom of the Pyramid which collaborates with a handful of major players in the social enterprise industry to move the discussion forward from simply finding a fortune at the Bottom of the Pyramid (BoP) to creating a fortune with the BoP. This is part one of a two part interview

Rising Pyramid: In your first chapter you outline six key principles that BoP venture leadership teams should apply to increase their chance of success. They are based around the stages of design, pilot, and scale. I agree with you, and to me it makes sense, but in your opinion, how or is this fundamentally different from how you would organize a traditional for profit business?

Ted London: It’s a good question. Obviously the three stages are pretty natural in venture development in that you want to design first, then pilot followed by sustainability and scale. In some respects the principles that underlie these stages are relevant to traditional business, but their application is quite different in the BoP context.
Read more »

The Importance of Education and Awareness

June 20, 2011
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Do you remember the first time you heard about an Adjustable Rate Mortgage? What about the time your car dealer told you that your carburetor had a problem with it?

Unless you’re a mortgage broker or build cars in your spare time, you likely had only a small idea what you were being sold.

Then you found out the hard way ARMs turned out to be devastating when interest rates soared in combination with a failing economy. After spending thousands of dollars on a new car part, you take it elsewhere and find out that you just needed new spark plugs.

You wish someone told you. Read more »

Keep Asking ‘Why’

June 13, 2011
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I was that kid that adults cringe to talk with, because my response to most of their comments was the question, “why?” The innate curiosity that led me to decide to major in engineering turned out to be a plus when working to solve problems. It’s fun to learn more and more.

Now, oftentimes when I speak with others about one day starting a social business, the tables are turned, and I’m faced with the innocent response, “why”? It’s a legitimate question to which every (hopeful) entrepreneur needs to have a solid answer.

Every dream we follow should be rooted in a belief that what we are doing is providing some form of value. Whether that value is intrinsic and personal or tangible and selfless – our actions must have a driving motivation.

When you take a look at any Fortune 500 company’s Annual Report or website, you’ll see their mission statement. More than likely its filled with cliche vagueries that leave you pretty sure of what their drive is. Social enterprises have an opportunity to buck that trend.

Along the journey, social enterprises should never stop continuing to ask the question, “why?” Part of this concept ties back to the need to know your market – but its also larger than that. Organizations need to truly get to the root of why they are in operation.

Why are you operating in the countries where you are? Why are you willingly facing so much adversity and difficulty all for the sake of this business? Why do you care about your target demographic? What’s really driving you?

These tough questions should not be answered by the simple “I want to help people”. There are plenty of ways to help people in the world. Why through social enterprise? The complexities associated with operating a social enterprise are not for the faint of heart.

Internally having this discussion will shed light on the motivations of everyone and help to align the team’s actions. Whether you are working to understand why a certain product works better than the other in a specific market; how to circumnavigate non-existent supply chain routes; or understand why you’re in this…

Don’t stop asking “why?”

- Chris

Go beyond Proof of Concept

June 6, 2011
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I don’t consider myself to be a pessimistic thinker, persay, yet I’d describe it as practical. Many times the first words out of my mouth are, “prove it.”

In today’s digital and socially driven world, there is almost as much incorrect information available as true facts. As writers of a blog that (I hope) contributes to information distribution, Bryan and I take pride in ensuring that our points are rooted (and cited) in sources, and that those sources are reputable. Where opinion-based, we state so.

An increased call for transparency in the social enterprise industry, coupled with a strong sense of innovation has many organizations needing to do more than “prove it.” Read more »

Memorial Day: Fighting for your beliefs

May 30, 2011
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Here in the US, today is Memorial Day, in which we commemorate the service and dedication of US Service Members. It is a day meant for people to reflect and honor the sacrifices made by those that came before us, in order to provide us with the freedoms that we share today.

The ultimate sacrifices of these men and women were made in order to promote freedoms throughout the world. It was their way to fighting for what we believe in, and to give others the opportunity for a better future. Read more »

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